Support

How does speaking practice work?

A speaking exercise records a short clip with your microphone. It is sent securely to our speech service, which has OpenAI transcribe it, compares the result with the Dutch phrase and returns a score. The audio is processed in real time and never stored by us.

What is energy?

Energy sets how many exercises you can do per day on the free plan. You get 80 energy a day. An exercise costs 1 energy, a speaking exercise 2, and a wrong answer 1 extra. You can watch a rewarded ad for 5 more. Premium has unlimited energy.

What is the difference between Free and Premium?

Every lesson is available on both. Premium removes ads and gives unlimited energy and unlimited, longer smart reviews. Plans, prices and any free trial are shown in the App before you subscribe.

How do I cancel my subscription or free trial?

On iOS: Settings > [your name] > Subscriptions > Learn Dutch: Speak NL > Cancel Subscription. On Android: Google Play > Profile > Payments & subscriptions > Subscriptions. Cancel at least 24 hours before the trial or period ends to avoid the next charge. During a free trial, if notifications are allowed, the App reminds you about a day before that deadline, with the exact date and time. Deleting the App does not cancel a subscription.

Why do I get no study reminders during my free trial?

Study reminders pause while a free trial runs, and the only notification you get is the reminder before the trial ends. They come back on their own after the trial.

How do I restore my purchase?

Open the Progress tab and tap Restore purchases while signed in to the Apple ID or Google account you bought with.

The App does not recognise what I say. What can I do?

Speak at a normal pace in a quiet place, hold the phone close, and check that microphone access is on in your device settings. Speech recognition is approximate, so a near miss is normal at the start.

Why are there no audio buttons in some exercises?

Audio is added phrase by phrase. Where a recording is not available yet, the exercise shows the pronunciation hint instead.

Can I move my progress to a new phone?

Not at the moment. Progress is stored on your device only and there is no account. Your subscription can be restored on any device with the same Apple ID or Google account.

Is my data safe?

Your progress never leaves your device. Voice clips are processed for feedback and not stored by us. We do not sell data. See the Privacy Policy.

How do I delete my data?

Use Reset journey in the Progress tab, or delete the App. See the Data Deletion Guide.